Bright's Canteen

Delete your account

Ask us to erase your account and the personal data attached to it. No app install needed, no sign-in required.

01

Two ways to do this

Both end in the same place. Pick whichever is easier.

Fastest

Inside the app

Open Bright's Canteen, go to Profile, then Delete account. You will be asked to confirm with your password.

No app needed

This form

Fill in the form below. We match it against your account and confirm by email before anything is erased.

02

What goes, what stays

We would rather tell you now than surprise you later. Indian tax law forces us to keep some records even after you leave.

Erased

within 30 days
  • Your name, email and phone number
  • Your password
  • Hostel, room, floor and door number
  • Any saved location
  • Push notification token
  • Meal plan, skipped meals, leave dates
  • Complaints and suggestions you wrote
  • Delivery records
  • Server logs mentioning you

Deleted permanently. Not archived, not recoverable.

Kept

8 years
  • Invoices raised against your account
  • Payments you made
  • Wallet credits and refunds

The Income Tax Act and GST rules require a business to retain financial records for eight years. We cannot delete these earlier, and neither can you. They are stripped of everything except the amounts, the dates, and the invoice number.

03

What happens next

  1. You send the request

    Through the form below, or from inside the app.

  2. We reply to confirm it is you

    Within 3 working days, on the same WhatsApp number, and by email to the address on your account. This stops anyone else deleting your account for you. If you do not reply, nothing happens.

  3. Your account is closed

    Immediately after you confirm. You are signed out everywhere and can no longer log in.

  4. Your data is erased

    Within 30 days of confirmation, everything in the Erased column above is permanently removed from our systems and from backups.

One thing to settle first. If your wallet has a balance, request a refund before you delete. Once the account is closed we have no way to pay it out.

04

Request deletion

Fill this in and it opens WhatsApp with your request ready to send. Use the email address you registered with.

This sends your request over WhatsApp. WhatsApp is run by Meta, and Meta will see the message you send — your name, email, and whatever else you fill in. If you would rather not use it, email us instead. The link is below the button.

Enter the name on your account.

Enter a valid email address.

No WhatsApp, or would rather not use it? Email [grievance email] from your registered address with the subject Account deletion request. You can also copy the request as text and send it however you like.

05

Still have questions

Write to the Grievance Officer at Brights Canteen. We reply within 30 days.

[grievance email]